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| Terms and Conditions Making the right choice We pride ourselves on helping you, the customer to choose the correct product first time. The most expensive product is not always the best, similarly, the least expensive one may not do the job you purchased it for well enough. Please feel free to call our offices and talk to someone who knows all about the various products on our site and who can help you to choose which product is right for your individual requirements. Simply call us on 01207 507444 for expert advice on any of the products listed on our site. Our ‘No Quibble Returns Policy’ No Quibble returns within 7 days. If you change your mind about your purchase you may return the item, unused, in its original full packaging along with proof of purchase within 7 days of delivery for exchange or a refund. If you wish to return an item you should: Contact Customer Services on 01207 507444 and obtain a returns number. You must obtain a returns number within 7 days of delivery, after this time we are unable to accept return. Please ensure that the returns number that you have been provided with is clearly marked on the outside of the packaging. We would suggest you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit. Terms and conditions of return • The goods must be unopened, un-used and in original condition & returned with full packaging including user guide and any other accessories that were originally supplied with the goods. We are unable to accept return of goods that have been removed from the packaging as we are unable to then sell these again as brand new. We reserve the right to refuse the goods, If we are however able to accept the goods we will charge a restocking fee of 20% as the product will now have to be sold as second hand. Please remember to send your return by Recorded Delivery. This is for your own insurance against items lost in transit. • Credit/Debit card refunds will be made within 30 days providing we are satisfied that the goods are in an acceptable condition as mentioned above. • Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost. Faulty Goods Return Policy within 28 days. If there is a fault with your product you may return it within 28 days of delivery for repair, replacement or refund. To return faulty goods you should contact Customer Services on 01207 507444 to obtain a returns number, Please ensure that the returns number that you have been provided with is clearly marked on the outside of the packaging. Please provide a full written reason for the return. This makes it easier to confirm any claim. Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it. We will replace the product or refund your money when: • The product is confirmed to be faulty. • If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are higher than those stated above and, if the item requires a full inspection from the manufacturer, their charge will be passed on to the customer. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical helpline on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item). • The product is otherwise in its original condition. • It is returned complete, together with any accessories in the original box and all packaging. Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse. Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund. Return of faulty products after more than 28 days. All Breathing Space products carry a twelve month warranty. Once your product is more that 28 days old (but within the 12 month warranty) it falls under the manufacturers warranty. In this case you will need to contact the manufacturer directly stating the product is outside its 28 day period. They will then repair or replace the product as needed. If you do not wish to deal directly with the manufacturer you are perfectly entitled to return the faulty product to us, however in these circumstances we would simply forward the faulty product to the manufacturer for repair on your behalf. Therefore it is much quicker to approach the manufacturer directly. If no such replacement/repair service is offered by the manufacturer or repair is not considered practical we will then repair / replace or refund the product ourselves. The goods must be sent back to us by recorded delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it. We will repair or replace the product or refund your money when: • The product is confirmed to be faulty. • If no fault is found then the product(s) will be returned and a charge of £13.95 (plus VAT) per product, plus carriage costs will be made to cover technical inspection costs. (Before sending goods back as ‘faulty’ it is always a good idea to contact our technical helpline on 01207 507444 who are often able to resolve setup and installation problems over the phone. Most manufacturers will also have a Product Helpline in the User Guide provided with the item). • The product is otherwise in its original condition. • It is returned complete, together with any accessories in the original box and all packaging. • Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse. Repair, replacement or refund is solely at the discretion of Breathing Space. Goods damaged in transit. It is the sole responsibility of the person receiving the goods to ensure that they have not been damaged in transit before signing any delivery documentation. Delivery drivers are obliged to wait for a reasonable period of time (deemed to be no more than 15 minutes) whilst the receiver checks the goods have not been damaged in transit. Breathing Space cannot be held responsible for goods signed for as being received in a satisfactory condition which are subsequently found to have been damaged in transit. These goods will be deemed to have been delivered in good condition and damage reported will be deemed to have occurred due to accident, misuse or neglect by the customer. Should the receiver find the goods be damaged upon delivery they should under no circumstances sign the delivery note and should refuse to accept the goods which will automatically be returned to sender. The customer should then notify Breathing Space of the aborted delivery. When the damaged goods have been returned a replacement order will be sent out to the customer. Your statutory rights are not affected. Breathing Space and Bionaire-Filters are trading names of Indoor Cooling Ltd. Our registered Address is: Indoor Cooling Ltd Unit 4a Park Rd Industrial Estate Consett England DH8 5PY « Back |
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